INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will be the same as shown in the picture. However, please note that slight color variations may occur due to different screen settings and lighting conditions.

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent to you after your purchase. If you cannot find it, please check your spam folder or log in to your account on our website to access your order history. If you need further assistance, feel free to contact our support team.

How can I return an item?

To return an item, please follow these steps:

  1. Contact our customer support team to request a return authorization.
  2. Ensure the item is in its original condition with all tags and packaging.
  3. Ship the item back to the return address provided by our team.
  4. Once we receive and inspect the item, we will process your refund or exchange.

For more details, please check our Return Policy page or contact our support team.

Will you restock items indicated as “out of stock?”

Restocking depends on the product and demand. Some popular items may be restocked, while others may be discontinued. If you’re interested in a specific item, we recommend checking back later or contacting our support team for updates.

Where can I ship my order?

We ship orders to most countries worldwide. During checkout, you can enter your shipping address to see available delivery options for your location. If you have any questions about shipping to your country, please contact our support team.

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